Air-ev Productions Air-ev Productions
a resource and retreat for musicians
     
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About Us

Customer Service & Terms of Use

Customer Service

Customer Service is important to us and we strive to offer attentive, prompt and secure service that meets the evolving needs of our customers. We encourage your comments and invite you to with thoughts and ideas on how we might better serve you.

The following sections offer specific information for using this site and our services. If you have further questions, please feel free to .

How to Order

Ordering online is easy! Use the dropdown menu under Catalogue in the top navigation to select Print Music, Studies, and Recordings. On the desired page, products are listed alphabetically. Also, you can use our search features to refine your search. When you locate the item(s) you want:

1. Click the "Add to Cart" button at the bottom of each item description. This will bring you to your shopping cart. From there you can either click the "Checkout" button or "Continue Shopping."

2. When you are ready to "Checkout," return to your Shopping Cart (links for "Your Cart" are in the sidebar navigation of every webpage). Please review the items in your Shopping Cart for accuracy then click "Checkout."

3. On the Checkout page, enter your billing and shipping information and click "Submit Order" once. Your order will be securely processed and you will receive an order confirmation by email.



How to Use the Catalogue Search Functions

The Catalogue has two search functions to better assist your finding the music or studies you want.  Here's how they work:

1. Dropdown Search: 

On each of the main Catalogue pages, you will see a dropdown search tool that allows you to select from the following: Ensemble, Instrumentation and Title. Using this tool, you can select any one or a combination of the items in these categories to refine your search.  Then click the "Filter" box to the right to see your results.

2. Open Field Search:

In the top navigation of every page on this website, there is a blank box at the far right.  This box has "Search Catalogue" written to its left and a "Go" button to its right.  Type, in the box, what you are looking for in the Catalogue and see what results appear!  This is a bit more of a wild card search tool than the dropdown search tool, which is more specific.  For example, if you type in "orchestra" in the open field box, you will get not only all orchestral works in the catalogue but also any items in the catalogue where the word "orchestra" appears, such as if we quote, in the item description, someone who holds a position in an orchestra.  However, this more general search helps supplement the dropdown search tool and may give you just what you are looking for!



Credit Card Security & Confidentiality


Your security and privacy are important to us. We use industry-standard, encrypted shopping cart technology to safeguard your personal and credit card information. We do not store credit card information in a permanent database. We do not share, rent or sell your contact or personal information to any third party.



Shipping Services (Domestic & International)

Air-ev Productions primarily uses USPS Priority shipping for orders placed within the U.S. (including APO addresses). We have found this to be the fastest, most cost-effective shipping method for our customers. For US customers, this means a flat rate $6.00 for orders under $40. Price increases with size of order are shown at checkout. Please note, 6.25% sales tax (before shipping) applies on orders shipped to Massachusetts.

For international orders, we ship USPS air, either first class or Global Priority, whichever best matches the shipping rate incurred. Some countries may levy customs duties or taxes on your package, often depending on value of goods. Such fees are not included in the amount paid to Air-ev. We have no control over whether you will be charged any such fees or taxes and if your order has already been shipped, it cannot be canceled.



Risk of Loss

The risk of loss and title for all items purchased passes to you upon our delivery of the item to the carrier.



Returns & Exchanges


Print Music, Texts and Studies:

Print music, texts and studies are not returnable or exchangeable unless there is a printing error or you received the wrong item. We cannot take back an item because it is too easy or too hard or otherwise not what you expected. We will exchange any defective item with a corrected copy when possible. We will issue a refund, or credit if you prefer, if a corrected copy is not available. Music, texts and studies returned (defective or wrong item) must be in mint condition with no markings whatsoever.

Physical CDs:

Physical CDs are not returnable unless defective. Defective CDs will be exchanged for new ones.

Digital Music, Texts, Studies and Recordings:

Digital products are not returnable. If you received the wrong digital product, we will issue a correct replacement.



Prices & Availability

Prices, availability and all other information are subject to change at any time without notice.



Terms of Use


By making a purchase through this website, you agree that you have accepted the following terms, as well as the policies above.

Intellectual Property

Copyright:

The contents of this website including text, print music, photographs, images, illustrations, audio and video and all newsletters, blogs, podcasts, and other materials created and/or distributed through this website ("Content") are protected under the copyright laws of the United States and other countries.  Except as permitted below and elsewhere on the website, you agree not to use, display, reproduce, retransmit, modify, distribute, disseminate, participate in the transfer of a sale of, publish, broadcast, circulate or in any way exploit any Content, in whole or in part, whether by e-mail or by any other means, for any purpose other than for your personal, non-commercial use, without the Publisher's prior written consent.   However, you may download or copy the Content or other downloadable items for your personal use provided that you maintain all copyright and other notices contained therein.  Copying or storing of any Content for other than personal use is strictly prohibited without prior written permission from the Publisher.
 
Trademarks:

Publisher's federally registered trademarks, service marks, and other graphics, logos, trademarks, service marks, names, and trade dress ("Trademarks") included on this website are protected by the trademark laws of the United States and other jurisdictions.  You agree not to use Publisher's Trademarks in any manner without the Publisher's prior written consent.  Without limiting the foregoing, no Air-ev Productions trademark or trade dress may be used in connection with any goods or service that is not an Air-ev Productions' product or service, or in any manner that is likely to cause confusion, or in any manner that disparages or discredits Air-ev Productions and/or the Authors.

Disclaimers & Limitation on Liability


INFORMATION ABOUT PRODUCTS AND SERVICES OFFERED ON THIS WEBSITE IS PROVIDED ON AN "AS IS" BASIS. SUCH INFORMATION MAY CONTAIN TYPOGRAPHICAL OR OTHER TECHNICAL INACCURACIES.  ADDITIONALLY, THE OPINIONS AND IDEAS EXPRESSED ON THIS WEBSITE ARE INTENDED TO PROVIDE HELPFUL AND INFORMATIVE MATERIAL ON THE SUBJECTS ADDRESSED.  SUCH MATERIAL IS POSTED WITH THE UNDERSTANDING THAT THE PUBLISHER AND AUTHORS ARE NOT ENGAGED IN RENDERING ANY KIND OF PERSONAL OR PROFESSIONAL SERVICES ON THIS SITE.  THE MATERIAL POSTED HERE IS NOT A SUBSTITUTE FOR PERSONALIZED PROFESSIONAL ADVICE.  IF SUCH SERVICES ARE REQUIRED, THE APPROPRIATE PROFESSIONAL ASSISTANCE SHOULD BE SOUGHT.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PUBLISHER AND AUTHORS DISCLAIM ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF THIS SITE AND/OR THE SALE OF PRODUCTS SOLD ON IT.  NEITHER THE PUBLISHER NOR THE AUTHORS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THIS SITE OR THE PURCHASE OF ANY PRODUCTS FROM THIS SITE EVEN THOUGH THE PUBLISHER AND/OR AUTHORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTIES OR DAMAGES.  IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Severability

The provisions on this page are intended to be severable. If any provision, in whole or in part, is deemed invalid or unenforceable in any jurisdiction, such provision shall be inapplicable as to such jurisdiction without affecting the validity or enforceability of such provision in any other jurisdiction.

Governing Law. Consent to Jurisdiction

The above terms and policies shall be governed by, construed, and enforced in accordance with the laws of the Commonwealth of Massachusetts.  Any action brought by either party against the other arising out of or related to these terms and policies shall be brought only in a state court of competent jurisdiction located in the Commonwealth of Massachusetts or the United States District Court for the District of Massachusetts.

   
 
 

Copyright 1998 - 2018 Air-ev Productions. All rights reserved.